Development Support for a Cloud Call Center System for COLLABOS Corporation

Since project management was handled in-house by the client, we committed fully to technical support. Wherever possible, we captured the process of fixing bugs and solving problems through screen sharing and documentation, so that each team member could handle similar issues on their own next time. Technical support is not only about programming and design; sometimes it means facing problems that seem impossible to solve. Instead of trying to solve them within the team alone, we contacted the appropriate parties in parallel while verifying internally, narrowing down causes one by one. We supported the product every day with the understanding that this kind of problem-solving process is just as important.