COMPANY
About MOOBON
Learn more about MOOBON.
Explore our philosophy, policies, and organization.
Company Overview
| Company Name | MOOBON, Inc.(pronounced "moo-bon") |
|---|---|
| Businesses | System design and development, server maintenance, and DX support |
| Headquarters | 1-18-6-643 Takada, Toshima-ku, Tokyo 171-0033, Japan |
| Phone | +81-3-6884-3208 |
| info@moobon.jp | |
| Representative | Takeshi Minami, Representative Director |
| Founded | June 1, 2016 |
| Capital | JPY 3,000,000 |
Corporate Philosophy
MISSION
Mission
Contributing to the growth and success of products
through technology and management
VISION
Vision
A global team of engineers and managers
VALUES
Values
Challenge and Growth
Growth comes from challenge
Taking on something new can feel daunting, but that is exactly where the greatest growth lies. We never settle for who we are today and keep moving forward.
Believe in yourself
Trust yourself
The spark for every action comes from within. To take that first step, we value believing in ourselves.
As one Team
One team
We care for our teammates, put ourselves in each other's shoes, and keep growing together.
Keep Organizing
Stay organized
Moving toward the future requires constant, flexible adaptation. We believe it is essential to organize information correctly and turn it into our own strength.
Information Security Policy
The English versions of the following policies are provided for reference only. In the event of any discrepancy, the Japanese version shall prevail.
MOOBON establishes its information security policy as follows.
MOOBON, Inc. ("the Company") protects its own information assets and those entrusted to it by customers from threats such as accidents, disasters, and crimes. To live up to the trust of our customers and society, the entire company is committed to information security based on the following policy.
1. Management Responsibility
Led by management, the Company strives to improve and enhance information security in an organized and continuous manner.
2. Internal Structure
The Company establishes an organization to maintain and improve information security, and defines information security measures as formal internal rules.
3. Employee Commitment
Our employees acquire the knowledge and skills required for information security and ensure that security initiatives are carried out reliably.
4. Compliance with Laws and Contractual Requirements
The Company complies with laws, regulations, norms, and contractual obligations related to information security, and meets the expectations of our customers.
5. Response to Violations and Incidents
In the event of a legal or contractual violation or an incident related to information security, the Company responds appropriately and works to prevent recurrence.
Established: October 24, 2018
MOOBON, Inc.
Takeshi Minami, President and Representative Director
Privacy Policy
In conducting its business, MOOBON, Inc. ("the Company") recognizes that customers' personal information is important information that constitutes their privacy. When handling personal information, the Company establishes internal rules in accordance with applicable laws on personal information, develops its organizational structure, and strives to protect personal information appropriately, thereby respecting our customers and meeting their expectations and trust.
Acquisition, Use, and Provision of Personal Information
The Company specifies the purposes of use of personal information within the scope of its business activities, and acquires, uses, and provides personal information fairly and appropriately only to the extent necessary to achieve those purposes. The Company also takes measures to prevent the use of acquired personal information for any other purpose.
Compliance with Laws and Norms
The Company complies with laws related to personal information, guidelines set by the government, other norms, and social order, and strives to protect personal information appropriately.
Appropriate Management of Personal Information
The Company fully recognizes risks such as unauthorized access, loss, destruction, falsification, and leakage of the personal information it handles, implements reasonable security measures, and takes appropriate corrective action should any problem occur.
Response to Inquiries
The Company responds appropriately to inquiries from individuals regarding the disclosure, correction, suspension of use of, and complaints about the personal information it handles.
Continuous Improvement
The Company establishes management rules and a management structure for personal information protection, ensures thorough implementation by all employees, and conducts regular reviews for continuous improvement.
Use of Web Analytics Tools
To improve service quality and understand how our website is used, the Company uses Google Analytics 4, a web analytics tool provided by Google LLC. Google Analytics 4 uses cookies to collect access information (such as pages viewed, date and time of visits, time spent, approximate location, and device and browser) in a form that does not identify individuals. The collected information is managed in accordance with Google's privacy policy, and the Company does not use it to identify individuals. If you do not wish Google Analytics 4 to collect your access information, you can opt out using the browser add-on provided by Google.
Established: January 4, 2018
Revised: May 15, 2026
MOOBON, Inc.
Takeshi Minami, Representative Director
Basic Policy on Customer Harassment
1. Introduction
Under our basic philosophy of "providing valuable experiences for both customers and employees," we sincerely respond to our customers' requests and strive to provide services with ever higher satisfaction.
However, some requests and behaviors by a small number of customers can harm the dignity of our employees. Such conduct, which is grossly unreasonable in light of social norms, is a serious problem that not only worsens our employees' working environment but may also adversely affect the provision of safe and secure services.
Providing valuable experiences for both customers and employees means providing an environment that customers can use with peace of mind. We believe that ensuring a safe working environment allows employees to work with confidence, which in turn leads to better relationships with our customers. For this reason, we have established this "Basic Policy on Customer Harassment."
2. Definition of Customer Harassment
The Company defines customer harassment as "seriously disruptive conduct by customers toward employees that harms the employees' working environment."
3. Our Response (Internal)
- When an employee experiences customer harassment, the employee's care is our top priority.
- We provide employees with training on knowledge of and responses to customer harassment.
- We establish a support system, including a consultation desk and cooperation with the police, lawyers, and other parties.
4. Our Response (External)
- We seek to resolve issues through reasonable and rational discussion. However, if the Company determines that conduct constitutes customer harassment, we may end the interaction and decline to provide further services.
- In cases we deem malicious, we will respond firmly in cooperation with the police and external experts such as lawyers.
Established: July 9, 2025
MOOBON, Inc.
Takeshi Minami, Representative Director
